Please note: For advisers only, not for use with customers. If you're a customer please go to our customer site.

Group Protection

Friends Life is now part of the Aviva group.

If you require information on our new Aviva Group Protection proposition this is now available at www.aviva-for-advisers.co.uk. There you will be able to find information on our products and services including :

  • Group Income Protection
  • Group Life Assurance
  • Group Critical Illness Cover
  • Group Cancer Cover
  • Flex-pertise™

On our Aviva Group Protection webpages you will also have access to the online quoting system, Aviva Group Protection Online, our document library and information on the added value services.

For any queries on existing policies or policies that have been quoted before 28 September 2015, you can contact our Admin team:

Call: 0345 604 0147

Email: groupprotection@friendslife.co.uk.

Document library

To access any documents relating to all the Friends Life products that have been quoted before 28 September 2015, please view our Document library.

For information on additional services that your clients obtained as part of their policy that was quoted before 28 September 2015, please see below:

Employee Assistance Programme – provided only for Group Income Protection scheme members. This service is provided by Workplace Options, a market leading provider of employer and employee services.

Best Doctors® – provided only for Group Critical Illness and Group Cancer Cover scheme members. This service provides second medical opinions, connecting members and their dependants to global medical expertise to help them make better informed decisions about their health. 

Best Doctors® is a registered trademark of Best Doctors, Inc. Used with permission.

Bupa HealthLine – provided to all scheme members of all of the Group Protection products. This service offers employees direct contact with a qualified nurse, who can provide advice on any health worry, from forthcoming operations to giving up smoking. Bupa HealthLine is provided by or through subsidiary companies of the Bupa Group.

All added value service benefits are non-contractual and may be withdrawn at any time without notice.

From 28 September 2015 at any scheme anniversary and scheme renewal dates the additional services that your clients obtained as part of their policy will be changing. Please see below for more information:

Friends Life scheme anniversary (only applies to Group Income Protection schemes)

Our Group Income Protection product is complemented by a range of added value services. We have changed the Employee Assistance Programme (EAP) supplier from Workplace Options to Care first. From your client’s next scheme anniversary date their EAP service will be changed and provided by Care first. It is important that your clients notify their employees of the change, as after that date, they will no longer be able to use service provided by Workplace Options. For further information about Care first and their offering speak to our admin team.

Friends Life scheme renewal

From your client’s next scheme renewal date their added value service will be enhanced to the following services: (Please click on the product name to open a leaflet with information about added value services. This will open in a new window)

ProductAdded Value Services
Group LifeBereavement & Legal helpline, Grief encounter, Stress helpline, Get Active, Multiproduct discounts
Group Income ProtectionEAP (Care first), Cancer Work Support, Get Active, Multiproduct discounts
Group Critical IllnessBest Doctors®, RedArc, Stress helpline, Get Active, Multiproduct discounts
Group Cancer CoverBest Doctors®, RedArc, Stress helpline, Get Active, Multiproduct discounts

For further information about these services please speak to our Admin team on 0345 604 0147 or email groupprotection@friendslife.co.uk.

Best Doctors® is a registered trademark of Best Doctors, Inc. Used with permission.

All added value service benefits are non-contractual and may be withdrawn at any time without notice.