Please note: For advisers only, not for use with customers. If you're a customer please go to our customer site.

Contact us

New business

Individual Protection

Telephone
0345 600 3122

Fax
0345 641 6699

Email
FLPcoreenquiries@friendslife.co.uk

Investments

Enquiries
customer.services@friendslife.co.uk or alternatively call 0345 757 3036

Illustrations
GXORCBS@friendslife.co.uk or alternatively call 0345 757 3036

Corporate Pensions

Email
corporatenewbusiness@friendslife.co.uk

Existing schemes - New members - telephone
0345 602 9221

Email
ngpquotes@friendslife.co.uk

Individual Pensions

Enquiries
NGP.questions@friendslife.co.uk or alternatively call 0345 602 9221

Illustrations
ngpquotes@friendslife.co.uk or alternatively call 0345 268 3631

Lifetime Care

Telephone
0345 303 0430

Fax
01732 425 421

Email
lifetimecare@friendslife.co.uk

Existing business

Heritage Friends Provident

Life/Investments/Personal pensions 
Tel 0345 757 3036 or Email customer.services@friendslife.co.uk

Group & Individual stakeholder 
Tel 0345 602 9221 or Email NGP.questions@friendslife.co.uk

eSelect
Tel 0345 600 8969 or Email customer.services@friendslife.co.uk

Annuities
0345 600 0623

Heritage AXA

Investment Queries - telephone

Plan prefix:

Corporate Pensions - telephone

Plan prefix:


SIPP (Self Invested Personal Pensions)

Drawdown Existing Business

Plan Prefix:

  • 500 - 0345 603 1061 (DSIPP Drawdown)
  • 500 – 0345 300 4000 (DSIPP Not in Drawdown - Option 2, 1)
  • 500 - 0345 603 5569 (FSIPP Drawdown)

All other Drawdown plan prefixes

  • 0345 366 0332
 

Individual Pensions - telephone

Plan prefix:


Individual Protection - telephone

Plan prefix:


Traditional/Executive Pensions - telephone

Plan prefix:

  • E/E7/EE/EP/ES/ET/ME/G/FJ/FE/FK/J/0/7/9 - 0345 366 1644
  • BA/BB/BC/BD/D/DC/DD/DE/DH/DK/DS/MD/MT - 0345 366 1647

Bupa Health Assurance Limited Heritage

Individual Protection

Telephone
0345 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk


Group Protection

Email
flex@friendslife.co.uk

Telephone
0345 604 0147

Email
groupriskmanchester@friendslife.co.uk

Winterthur Life UK Limited Heritage

Corporate Group Schemes: - telephone
0345 026 0422

Individual Pensions: - telephone
0345 304 0401

Older Pensions Policies (e.g. Rainbowplus, Unity, Pensionplus) and Retirement Annuity Contracts: - telephone
0345 304 0401

Life and Saving Policies: - telephone
0345 304 0401

Friends Life

Individual Protection

Telephone
0345 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk


Group Protection

Telephone
0345 604 0147

Email
groupriskmanchester@friendslife.co.uk


Investments

Telephone
0345 757 3036

Email
customer.services@friendslife.co.uk


Corporate Pensions

Telephone
0345 602 9221

Email
ngp.questions@friendslife.co.uk


Individual Pensions

Telephone
0345 602 9221

Email
ngp.questions@friendslife.co.uk


Lifetime Care

Telephone
0345 303 0430

Fax
01732 425 421

Email
lifetimecare@friendslife.co.uk

Technical Support

Heritage Friends Provident

Website Technical Support - Telephone
0345 757 3036

Email
customer.services@friendslife.co.uk

Address
PO Box 1550
Milford
Salisbury
Wiltshire
SP1 2TW

Heritage AXA

Telephone
0345 300 1946

Email
contactcentre@friendslife.co.uk

Address
Friends Centre
PO BOX 582 
Bristol
BS34 9FX

Bupa Health Assurance Limited Heritage

Telephone
0345 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk

Address
Friends Centre
Brierly Furlong
Stoke Gifford
Bristol
BS34 8SW

Please note that as part of our commitment to quality service, telephone calls may be recorded. You should also be aware that e-mail connections are NOT encrypted/secure & it is therefore possible that it could be intercepted & read. Please do not include any personal or confidential information in your emails.