Please note: For advisers only, not for use with customers. If you're a customer please go to our customer site.

Contact us

New Business

Individual Protection

Telephone
0845 600 3122

Fax
0845 641 6699

Email
FLPcoreenquiries@friendslife.co.uk

Investments

Enquiries
ifasupport@friendslife.co.uk or alternatively call 0845 757 3036

Illustrations
GXORCBS@friendslife.co.uk or alternatively call 0845 757 3036

Corporate Pensions

Email
corporatenewbusiness@friendslife.co.uk

Existing schemes - New members - telephone
0845 602 9221

Email
ngpquotes@friendslife.co.uk

Individual Pensions

Enquiries
NGP.questions@friendslife.co.uk or alternatively call 0845 602 9221

Illustrations
ngpquotes@friendslife.co.uk or alternatively call 0845 268 3631

Lifetime Care

Telephone
0845 303 0430

Fax
01732 425 421

Email
lifetimecare@friendslife.co.uk

Existing business

Heritage Friends Provident

Life/CIC/Personal pensions - telephone
0845 757 3036

Email
ifasupport@friendslife.co.uk

generation pensions - telephone
0845 602 9221

Email
NGP.questions@friendslife.co.uk

eSelect - telephone
0845 600 8969

Email
ifasupport@friendslife.co.uk

Annuities - telephone
0845 600 0623

Heritage AXA

Investment Queries - telephone

Plan prefix:


Corporate Pensions - telephone

Plan prefix:


Drawdown Pensions

Drawdown Existing Business
Plan Prefix:

  • 500 - 0845 603 1061 (DSIPP Drawdown)
  • 500 - 0845 603 5569 (FSIPP Drawdown)

All other Drawdown plan prefixes

  • 0845 366 0332


Individual Pensions - telephone

Plan prefix:


Individual Protection - telephone

Plan prefix:


Traditional/Executive Pensions - telephone

Plan prefix:

  • E/E7/EE/EP/ES/ET/ME/G/FJ/FE/FK/J/0/7/9 - 0845 366 1644
  • BA/BB/BC/BD/D/DC/DD/DE/DH/DK/DS/MD/MT - 0845 366 1647

Bupa Health Assurance Limited Heritage

Individual Protection

Telephone
0845 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk


Group Protection

Email
flex@friendslife.co.uk

Telephone
0845 604 0147

Email
groupriskmanchester@friendslife.co.uk

Winterthur Life UK Limited Heritage

Corporate Group Schemes: - telephone
0845 026 0422

Individual Pensions: - telephone
0845 304 0401

Older Pensions Policies (e.g. Rainbowplus, Unity, Pensionplus) and Retirement Annuity Contracts: - telephone
0845 304 0401

Life and Saving Policies: - telephone
0845 304 0401

Friends Life

Individual Protection

Telephone
0845 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk


Group Protection

Telephone
0845 604 0147

Email
groupriskmanchester@friendslife.co.uk


Investments

Telephone
0845 757 3036

Email
ifasupport@friendslife.co.uk


Corporate Pensions

Telephone
0845 602 9221

Email
ngp.questions@friendslife.co.uk


Individual Pensions

Telephone
0845 602 9221

Email
ngp.questions@friendslife.co.uk


Lifetime Care

Telephone
0845 303 0430

Fax
01732 425 421

Email
lifetimecare@friendslife.co.uk

Technical Support

Heritage Friends Provident

Website Technical Support - Telephone
0845 757 3036

Email
ifasupport@friendslife.co.uk

Address
PO Box 1550
Milford
Salisbury
Wiltshire
SP1 2TW

Heritage AXA

Telephone
0845 300 1946

Email
EcommerceHelpdesk.AL@friendslife.co.uk

Address
Friends Centre
Brierly Furlong
Stoke Gifford
Bristol
BS34 8SW

Bupa Health Assurance Limited Heritage

Telephone
0845 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk

Address
Friends Centre
Brierly Furlong
Stoke Gifford
Bristol
BS34 8SW

Please note that as part of our commitment to quality service, telephone calls may be recorded. You should also be aware that e-mail connections are NOT encrypted/secure & it is therefore possible that it could be intercepted & read. Please do not include any personal or confidential information in your emails.